FAQS

YOUR NAME
YOUR KONNECT ACCOUNT NUMBER (EG: KGL1234)
8005 NW 80th ST
Unit 4
Miami, Florida
33166

YOUR NAME
YOUR KONNECT ACCOUNT NUMBER (EG: KGL1234)
Unit 28 Caldershaw Business Centre
Ings Lane
Rochdale
Lancashire, OL12 7LQ
UK
Please advise us of your order 48 hours in advance (weight and size based) so that we can co-ordinate with the warehouse accordingly.

Our customers order from virtually any website in any country, there are no restrictions. Once the supplier is able to ship or deliver packages to either our US or UK address, the world is your oyster!

We have a transaction facility at our offices in San Souci. You pay the cashier and we can then order on your behalf or you can order on our in-house laptop from any website you wish to use.

Yes, we do! We accept both Visa and Mastercard

Yes. You can purchase insurance coverage for your Konnect packages to protect against loss or damage.

Insurance coverage is $1USD for every $100USD spent.

Electronics, fine jewelry and packages with a declared value totaling or exceeding $100 USD will be automatically insured .

If you decide not to take insurance on your packages you will be asked to sign a Waiver Form to confirm that you understand any damages to your packages will be at your own risk and there will be no redress to Konnect Global Logistics.

We will deliver your package to you at a date and timeslot that is convenient to you. If you are unable to take delivery please let us know by either calling +923167137676 or emailing sami.shah@apparelglobal.com

No, we will deal with everything for you – all you do is order what you want and wait for it to be delivered

Let us know at the time of ordering, or give us 24 hours’ notice if you would prefer to send by sea, due to the weight, and we can send you a quotation of costs.

You can cancel your order by emailing us at sami.shah@apparelglobal.com Please provide your account ID, supplier tracking number and/or six-digit tracking number in the email.

However, if the product has already been shipped to St Lucia, then we will require you to reimburse us for the shipping cost to return to your supplier

If your package does not arrive at our US or UK warehouse and appears to be lost, in the first instance you need to contact your supplier. Double check that the delivery address on your invoice is correct and, if it isn’t, advise your supplier immediately. If you are careful when ordering, your package should always arrive at either warehouse for onward shipping.

You will have up to 7 business days to collect your air freight packages, once we have notified you that they have arrived at our offices. After 7 days you will have a 5 day grace period at which rent will not incur on your package. An additional $1.00 XCD per day will be placed on your package after the grace period.

For sea freight, you will have up to five business days to collect sea freight once you have been notified they have arrived. Failure to do so will result in storage fees at a rate of $2.50 XCD per cubic foot per day.

Packages not collected after 30 days will automatically become available to auction and will attract an auction fee. Please contact us if you are not able to collect your package in the specified time frames.

Yes we do. Simply select a day and time slot that you will be available to receive your package.

Yes we can, for deliveries to the US. Deliveries to the rest of the world will require 48 hours’ notice so that we can arrange logistics local to that country.

Yes, we do! We will pick up your barrel from anywhere in the US. All you need to do is provide an address so that we can quote based on the barrel’s location.

This is an additional fee that shippers (Air and Sea) charge. These charges are designed to help these shippers cover the costs associated with fuel. We at Konnect Global Logistics, in an effort to give our customers the best value, are only applying this fee to packages weighing over 10Lbs, at a rate of $1 XCD per pound.